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New topic of International Medical and Pharmaceutical Business Forum

12.12.2013

On 11 December a new section «Corporate University of a pharmacy chain: looking into the future» organized by FARMATSEVTICHESKOE OBOZRENIE magazine took place within the International Medical and Pharmaceutical Business Forum. The programme is intended for managers and owners of pharmacy chains who are interested in staff training & development.

The section’s moderator was Elena Glushchenko, the business coach and HR consultant who presented the report on «Staff assessment and certification. Mentoring. Staff reserve». Among the speakers there were the leading experts, business coaches and consultants of the pharmaceutical market: business coaches Alla Kaminskaya and Victor Plakhotnikov, Pavel Lisovsky, adviser on pharmacy profitability issues, Galina Khaustova, business coach and managing partner of the Telemarketing Academy.

During the 2-hour section the delegates will listen to the reports and discuss the following topical issues, including «Building pharmacy staff training & development system», «When and why we need a corporate university», «Experience of leading pharmacy chains in corporate training system building», «Emergency situations in pharmacy work», «Specific features of various inspections and action plan for the personnel», «Quality control in a pharmacy chain. What a „correct“ standard of services is and how it can increase the average bill in a pharmacy», «Whip or carrot: an efficient employee motivation in a pharmacy chain».


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